Tenant Services

Information for our Tenants

Office Hours
Monday to Friday   8.30 – 17.30
Saturday                8:30 – 16:30
Sunday                  Closed

Paying Your Rent
You may pay your rent by the following means:

  • Rental Rewards (ask for details)
  • Credit Card (Visa, Mastercard, Amex)
  • Cheque

Rental Bond
This is 4 weeks rent and is paid at the beginning of your tenancy. You are to have a Bank Cheque or Postal Money Order made out to the Office of Fair Trading for this amount. This bond is held for the duration of your tenancy and is held as security against damage, undue wear and tear and on final inspection, depending if the property is left in good condition and you have no monies owing, your bond will be promptly refunded to you.

Condition Report
Before you begin your tenancy with Better Homes Realty, we do a detailed inspection of the property and a condition report is done at the same time, of which the tenant gets a copy and has 7 days to return a signed copy back to our office. You have the opportunity to agree or disagree with what the property manager has noted. You, the tenant, keep a copy for your records.

Utilities – Telephone, Gas and Electricity
When you move into your rental premises, it is your responsibility to have the meters read and the appropriate facility connected in your name.

For connection and disconnection, please call the following numbers:

Telephone: Telstra 132 200
Electricity: Energy Australia 131 535
Integral Energy 131 081
Gas Aust. Gas Light Co. 131 245 or 9922 0101
Elgas 131 161 (for refilling gas cylinders)
Garbage collection For the general Epping area you need to put your bins out on Sunday night for Monday morning pickup.

Periodic Inspections
Periodic inspections are carried out during the course of your tenancy and 7 days notice is given to the tenant. These inspections are to check that the property is being maintained and see what routine maintenance is required.

Because your contents and personal possessions are precious to you, we strongly recommend that you insure them against loss, damage and theft. The landlord or agent is not responsible for this.

Repairs and Maintenance

  • Report all repairs and maintenance to Better Homes Realty 02 8876 5888
  • After hours please phone Gerard Mangan on 0408 50 52 90
  • Email to the following address rentals@bhrealty.com.au
  • Fax a maintenance repair form to 02 8876 5899
  • Fill in the Repairs Form on this website

Post maintenance/repair requests to:
Better Homes Realty – Property Management Division
PO Box 705 EPPING NSW 1770

You must NOT order a tradesperson yourself

Gardens and Lawns
As per your Lease Agreement, it is your responsibility to keep your gardens weeded, the lawns mowed and generally keep the house and grounds well presented.

Vacating your Premises or Terminating Your Tenancy Agreement 
If you are approaching the end of your lease agreement, however it has not as yet expired, you must give 14 days written notice.
If your lease has expired, you must give 21 days written notice.
If, for any reason you need to break the lease agreement, rent shall have to be paid until a new tenant can be secured.

You must leave your premises in a clean and well presented state and all keys are to be returned to Better Homes Realty. Your Property Manager will do a final inspection and providing that the above is adhered to and there are no outstanding monies owing, ie water and rent etc., your bond will be returned to you.

The above tips and procedures are only a guideline, for a more detailed view, read your copy of The Renting Guide located in your Better Homes Realty Tenant Pack.